Talis Group’s client is a well-established distributor of medical supplies & equipment located in Louisville, KY. They are seeking an upbeat, customer-focused Customer Service & Sales Support Specialist to join their team. This is a full-time, direct hire opportunity offering $22-$25/hour ($45k-$52k annually), plus full benefits, 401(k) with company match, paid time off, and paid holidays.

Hours are Monday-Friday, 8am-5pm (1-hour unpaid lunch). Fully onsite with no remote or hybrid option.

This position is ideal for someone who genuinely enjoys working with customers, building relationships, and taking ownership of the details. Beyond processing orders, this individual will proactively connect with customers, resolve issues, follow through from order entry to completion, & identify opportunities to grow existing accounts. The right person is personable, detail-oriented, resourceful, and comfortable picking up the phone to make things happen.

Highlighted Duties:

Process customer orders, quotes, and payments accurately and efficiently, ensuring each order is followed through to completion.
Proactively communicate with customers by phone and email to clarify order details, resolve issues, and ensure the correct products are delivered.
Handle returns and order discrepancies with a solutions-oriented approach, working to retain the sale and maintain customer satisfaction.
Build strong customer relationships through consistent communication, responsiveness, and personalized service.
Make outbound calls to reconnect with inactive customers, provide reorder reminders, and follow up on outstanding quotes and incomplete online orders.
Identify opportunities to generate additional business by learning customers’ needs, identifying products they may be purchasing elsewhere, and introducing solutions that meet their needs.
Develop relationships with key accounts and become a trusted, go-to resource for their ongoing product and service needs.
Maintain accurate customer, product, and order information; identify and correct discrepancies to ensure reliable records.
Assist with other departmental responsibilities and cross-train to provide coverage during vacations and periods of increased activity.

Highlighted Requirements:

High School Diploma or GED required.
Previous customer service, sales support, or inside sales experience preferred.
Comfortable making outbound calls, initiating conversations, and engaging customers rather than relying solely on email communication.
Strong attention to detail with the ability to accurately process orders and manage multiple steps through completion.
Self-motivated and proactive, with a strong sense of ownership and follow-through.
Resourceful problem-solver who takes initiative to resolve customer concerns rather than simply passing them along.
Friendly, upbeat personality with excellent verbal and written communication skills.
Comfortable using computers and learning new software, including ERP systems and website content management platforms.
Dependable, adaptable, and willing to pitch in wherever needed.

This information is a brief job summary for recruiting purposes only and does not constitute the entire job description, duties or requirements for this position.

Talis Group is an equal opportunity employer. All registrants are considered based upon their skills, performance, potential, and other qualifications, without regard to race, color, religion, sex, national origin, age, disability, pregnancy, genetic information, or any other characteristic protected by applicable law.

Talis Group, Inc.

Customer Service & Sales Support Specialist

About the Job